Jana Dress - Tan

Please note that the colour of the item may vary slightly due to different monitor settings, lighting conditions, and/or picture quality. We have made every effort to display the colors of our products accurately, however, the actual color you see may differ slightly from the online images. We apologize for any inconvenience this may cause and encourage you to contact us if you have any further questions or concerns

All orders are processed within 2–3 business days of receipt.

Shipping charges for your order will be calculated and
displayed at checkout.

Please see Shipping Policy for full terms and conditions.

Change of Mind Returns
Policy

"Change of mind" includes purchases you have made in error eg accidentally ordered the wrong size or colour, items that don't fit the way
that you would like or unwanted gifts.

If your item is faulty please see our Faulty Returns Policy

Change of Mind Returns

If you change your mind about
the products you have purchased from us online or in-store, we will exchange
those products in-store or provide a store credit subject to the following conditions:

1. Exchange or store credit only will be issued for all change of mind returns.

2. Items must be in original sale condition (unworn, unwashed, or otherwise unused with
original tags/labels attached).

3. You may be asked to provide personal details for returns or exchanges. These details will
be used for the purpose of processing the return; and

4. Items purchased online can be returned in-store with proof of purchase. In the case
of online purchases, returns will not include the cost of shipping.

5. Return must be initiated within 3 days of purchase or receival of product.

Faulty Returns Policy

If the products you have purchased from
us are faulty, wrongly described, or different from the sample shown, then we
will meet our legal obligations in the country in which the products were
purchased.

You have 30 days from the date of
purchase to return an item that is faulty.

The fastest way to receive a refund or
exchange is to head to your closest store where the team can assess the product for you. We
appreciate faulty items being returned as it gives us the opportunity to
monitor any issues with a particular style/range. Once our friendly team
in-store confirms that the product is faulty they can assist you with an
exchange or refund.

If you have your receipt or proof of
purchase (eg a bank statement showing the transaction) please take it with you
as this makes the process much easier, but we can still help you even without
this. *Please note that faulty returns made without proof of purchase will be
processed at the current scan price on the day of your return*

If your purchase was made online and you
are unable to head into the store, please follow our online returns process.